Terms of Use

Welcome to the GERnetic UK website at www.gernetic.co.uk (the "Site"). GERnetic (U.K.) Limited (“we”, “us or “our”) provides the services available on the Site and supplies the products (“Products”) for sale on the Site to you subject to the following terms and conditions (the "Terms and Conditions"). Please read these Terms & Conditions carefully before ordering any Products from our Site. You should understand that by ordering any of our Products, you agree to be bound by these Terms and Conditions. You should print a copy of these Terms and Conditions for future reference. Please understand that if you refuse to accept these Terms and Conditions, you will not be able to order any Products from our Site.

1. Privacy

Please review our Privacy Policy, so that you may understand our privacy practices. The Privacy Policy forms a part of these Terms and Conditions and also governs your visit to this Site.

2. Product Descriptions and Prices

2.1 We will take all reasonable care to ensure descriptions, details and prices of Products appearing on the Site are accurate at the time they are entered onto the system. Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. If a Product’s correct price is higher than the price stated on our Site, we reserve the right to cancel your order prior to sending you Dispatch Confirmation (as defined below) or to supply it at the previously indicated price.

2.2 We are under no obligation to provide Products to you at incorrectly stated (lower) prices, even after we have sent you a Dispatch Confirmation (as defined below) if the pricing error could be identified as a mis-pricing by a person acting reasonably.

2.3 Product prices are in pounds sterling and are stated inclusive of VAT (where applicable) and exclusive of delivery charges which will be indicated before order completion.

2.4 While we aim to keep the Site as up to date as possible we do not warrant that product descriptions or other content available on the Site is accurate, complete, reliable, current, or error-free.

3. Restrictions on Orders

3.1 Products advertised for sale on the Site may be ordered only if the invoice and delivery addresses are in the United Kingdom and if payment is made by using your own credit or debit card.

4. Contract Creation

4.1 To make an order please follow the series of simple instructions specified on the Site. After placing an order we will send you an email to acknowledge our receipt of your order. Please note this does not mean that your order has been accepted by us. Your order constitutes an offer to us to purchase Products. Our acceptance of your order and the completion of the contract between you and us (the “Contract”) will take place when we dispatch the Products ordered to you.

4.2 We may at our entire discretion (without any liability to you) choose not to accept all or part of your order. The Contract will relate only to those Products which we have dispatched.

5. Contract Cancellation, Incomplete Deliveries and Damaged and Faulty Goods

5.1 Orders will normally be processed immediately. Should you wish to cancel your order prior to dispatch, please contact our Customer Services by email at info@gernetic.co.uk as soon as possible, stating your customer number and order details (including order number) in all communications.

5.2 You may cancel a Contract after Products have been dispatched within 7 working days, beginning on the day after you receive the Products.
5.2.1 you must inform us in writing. Please email our Customer Services at info@gernetic.co.uk, stating your order details and dispatch note details in all communications. Customer Services will send you an email stating our returns authorisation code which you should keep for future reference. Details of our returns process will be enclosed within the order packaging, including the return address.
5.2.2 you must return the Products(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. You should return the Product(s) together with the original dispatch note and the returns authorisation code, to arrive at our warehouse within 14 working days after the date you originally receive it.

5.3 In the unlikely event that you discover a Product is defective more than 7 working days after the date on which you received it, please email our Customer Services department at info@gernetic.co.uk for a returns authorisation code and for details of our returns process, stating your order details in all communications.

5.4 If your order arrives and the Products are not those you ordered, or the order is incomplete, or the Products are in a damaged condition when you received them, please notify our Customer Services by email at info@gernetic.co.uk of the facts immediately, stating your dispatch note details in all communications. In the case of damaged goods please retain all packaging and damaged Products for inspection by the carrier.

5.5 Subject to these Terms and Conditions we will within a reasonable time refund the price you paid for the returned Products together with the initial delivery charge. Where only part of an order is returned to us, we may reduce the amount of the delivery charge we refund you to account for the delivery costs of those items sent to you and not returned.
5.6 You will be responsible for the cost of returning any items to us. However, Products returned by you which are defective will be refunded in full, including a refund of the delivery charges for sending the item to you and the reasonable cost incurred by you in returning the item to us.

5.7 We will only make a refund to the original credit or debit card account used to make the online purchase.

5.8 No refunds will be made where we reasonably assess that a Product has in fact been used, unless the Product is defective.

5.9 Returns of goods purchased from other outlets are not covered by these Terms and Conditions and will not be accepted. These provisions do not affect your statutory rights.

6. Samples
Samples are subject to availability and will only be sent to addresses in the United Kingdom. Any samples we provide for you to test are for your personal use only.

7. Promotional Offers
All promotional offers available from time to time on the Site are limited to the United Kingdom and are subject both to stock availability and the offer time period stated.

9. Intellectual Property

9.1 All content and technology available on or underlying the Site, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software (the "Content"), and the intellectual property rights in and to such Content, is owned by or licensed to us, and is protected by copyright laws and treaties around the world. All such rights are reserved

9.2 The trademarks, logos, and service marks displayed on the Site (collectively the "Trademarks") are registered and unregistered marks owned by us or our licensors. Except as set forth in the limited licence in Clause 10 below, neither the Site, the Trademarks, nor any portion of the Site may be reproduced, duplicated, copied, sold or otherwise exploited for any purpose without our prior written consent.

10. Limited License

10.1 We grant you a limited, revocable and non-exclusive license to access and make personal use of this Site. You may not frame or utilise framing techniques to enclose the Site or any portion thereof without our prior written consent. The limited license set forth in this Clause 10 does not include the right to:
10.1.1 modify or download the Site or its Content (except caching);
10.1.2 make any use of the Site or its Content other than personal use;
10.1.3 create any derivative work based upon either the Site or its Content; 10.1.4 use any meta tags or any other “hidden text” utilising our name or the Trademarks without our express written consent; or
10.1.5 use web robots, spiders, crawlers or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.

10.2 Any unauthorised use by you of this Site terminates the limited license set forth in this Clause 10.

11. Your Account

11.1 You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you accept responsibility for all activities that occur under your account or password.

11.2 If you are accessing and using this Site on someone else's behalf, you represent that you have the authority to bind that person as a principal to all terms and conditions provided herein, and you agree to accept liability for any harm caused by that person's wrongful use of this Site.

11.3 We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel your account or any orders placed from your account for any reason, at our sole discretion.

12. Linking To and From Our Site

12.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. We reserve the right to withdraw linking permission without notice.

12.2 We are not responsible for the content of any off-Site pages or any other sites linked to this Site. Links appearing on this Site are not an endorsement by us of the referenced content, product, service, or supplier. You acknowledge and agree that your linking to or from any other off-Site pages or other sites is at your own risk. We are not in any way responsible for examining or evaluating the offerings of off-Site pages or any other sites linked to this Site, and we provide no warranties in relation thereto nor assume any responsibility or liability for the actions, products, or content of such pages and sites, including, but not limited to, their privacy statements and conditions of use. You should carefully review the conditions of use of all off-Site pages and sites that you choose to visit. We shall not be responsible or liable for any loss or damages of any sort caused or alleged to be caused or incurred as a result of dealings with, or the presence of, off-Site links on this Site, nor are we responsible or liable for any computer viruses, system failure or malfunction which may occur during hyperlink to third party sites.

13. Your Status
13.1 By placing an order through our Site, you warrant that:
13.1.1 you are legally capable of entering into binding contracts; and
13.1.2 you are at least 18 years old.

13.2 Persons under 18 years of age may browse this Site but must not seek to register for GERnetic online orderservice, nor place an order, make a purchase or provide any personal information to us.

14. Stock Availability and Back Orders

14.1 Stock quantity information for Products (where available) can be used to estimate the likelihood that a Product will be shipped immediately after you place your order. Unfortunately, we cannot guarantee that a Product listed as “in stock” will actually ship right away, as inventory can change significantly from day to day. In rare cases, a Product may be in stock when you place your order, and sold out by the time your order is processed. Should this happen, we will endeavour to notify you via email. On occasion, items will not be in stock despite availability in stores. We will make reasonable efforts to get the item(s) back in stock as soon as possible. If you place an order and we are unable to ship item(s) to you, we will cancel the item(s) from your order, notify you promptly via email, and update the Site accordingly. We will not charge your credit or debit card until the item is dispatched. Please note that customers cannot currently order Products listed as being out of stock.

14.2 Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances.

15. Title

Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

16. Payment
We reserve the right to decide which methods of payment (including types of credit and debit cards) we choose to accept from time to time. You confirm that any credit or debit card used to pay for your order belongs to you. Users of credit and debit cards are subject to validation checks by the card issuer. We accept no liability for any delay or non-delivery resulting from a card issuer refusing to authorise a payment or from our failure to accept a payment.

17. Our Liability

17.1 The material displayed on our Site is provided without any guarantees, conditions or warranties as to its accuracy.

17.2 We warrant to you that any Product purchased from us through our Site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

17.3 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased.

17.4 Nothing contained in these Terms and Conditions exclude or limit in any way our liability:
17.4.1 for death or personal injury caused by our negligence;
17.4.2 under section 2(3) of the Consumer Protection Act 1987;
17.4.3 for fraud or fraudulent misrepresentation; or
17.4.4 for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

17.5 To the extent permitted by law we hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or equity.

17.6 We are not responsible for indirect losses which happen as a side effect of the main loss or damage (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management time or office time) however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

18. Indemnification

You agree to indemnify us against any loss, damages or costs incurred or payable by us including reasonable legal fees, resulting from any third party claim, action, or demand resulting from your use of the Site in breach of these Terms and Conditions.

19. Disputes

Your use of the Site and any Contracts and agreements formed between you and us shall be governed and interpreted according to English Law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the courts of England.

20. Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our Site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

21. Notices
All notices given by you to us must be given to Marguerite Thorpe at